Twilio is only required for phone call interviews. If you only use Google Meet, you can skip this setup.
Prerequisites
- A Twilio account (sign up at twilio.com)
- A Twilio phone number capable of making outbound calls
Step 1: Get your Twilio credentials
Log in to Twilio Console
Go to console.twilio.com.
Find your credentials
On the Console dashboard, locate:
- Account SID — Starts with
AC - Auth Token — Click the eye icon to reveal it
Step 2: Get a phone number
If you don’t already have a Twilio phone number:Choose a number
Select a number with Voice capability. Choose a local number in a region appropriate for your candidates.
Step 3: Connect to Vocalis
Open Vocalis settings
Log in to vocalis.witting.ai and go to Settings → Integrations.
Enter Twilio credentials
In the Twilio section, enter:
- Account SID
- Auth Token
- Phone Number (the Twilio number that will be the caller ID)
Step 4: Configure webhooks (if required)
Depending on your Vocalis setup, you may need to configure Twilio webhooks to point to Vocalis:Go to your phone number settings
In the Twilio Console, navigate to Phone Numbers → Manage → Active Numbers and click your number.
Set the Voice webhook
Under Voice Configuration, set:
- A call comes in: Webhook
- URL: The webhook URL provided in your Vocalis integration settings
- HTTP Method: POST
Troubleshooting
| Issue | Solution |
|---|---|
| ”Authentication error” | Double-check your Account SID and Auth Token. Make sure there are no extra spaces. |
| Calls not connecting | Verify the phone number has voice capability and your Twilio account has sufficient balance. |
| Candidate hears nothing | Check that the webhook URL is correctly configured and reachable. |